Orders & Shipping
How will my order be delivered to me?
Your order will be delivered through a reputed courier company at your doorstep.
How long will my order take to reach me?
We process orders within 24-48 hours then we ship it at its earliest. The items will be delivered to you within 3 to 7 working days. We will put our best efforts to minimize the delivery time.
What is the process for Cash on Delivery (COD) purchase?
If you have chosen to pay through Cash on Delivery (COD), you will get a call from our executive to confirm the order details. Once the order is confirmed, we will process the shipment.
Note: If we are unable to reach you within 3 days, your order will be cancelled automatically.
Is there a charge for Cash on Delivery (COD) purchases?
Yes, we charge a minimal and non-refundable amount of Rs. 49 on Cash on Delivery (COD) purchases for your convenience.
Is the shipping free?
Yes, ICP offers free shipping all over India for Prepaid orders. For Cash on Delivery orders, customers will have to pay Rs. 49 extra as COD fee.
Can I expect the delivery on Sundays and holidays?
You can expect delivery of your order on business days and also on Sundays, excluding national and state holidays.
Are there any hidden charges?
No, we don't believe in hidden charges as we are absolutely transparent!
Do you ship internationally?
All products on our website are available for shipping within India only.
Exchanges and Returns
What is the Return/ Exchange policy of ICP?
ICP offers its customers a '15 days free return/exchange service' wherein you can raise the return/exchange request of a product within 15 days of its delivery. Please make sure your items are returned new, unused and with all ICP tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact us by emailing at firstname.lastname@example.org
if you have any further queries. For further details about Exchanges and Returns, please click here
What if I get a damaged/defective item?